I recently read about Zara in a book titled “Understanding Michael Porter” by Joan Margretta. The founder Amancio Ortega is now richer than Warren Buffett. Think about that!
Some common themes seem to be decentralized operations and incentivizing line managers to be “owner/operators”
Process, teams, training matter.
One of the most idiotic things about corporate America is the concept that in order to get a big raise you have to leave a company and then come back. Sup with that?